If you were lucky enough to receive a PVR-related product for Christmas, but you're finding difficulty figuring out how to use it, then here's some handy numbers and websites for you to try out before losing your marbles.Sky+: The customer service number at Sky can vary in the waiting times, from as low as five minutes, to up to an hour. However, they tend to be quiet helpful and knowledgeable -- and if you're not getting satisfaction, insist on a engineer coming out to visit. But make sure you do have a fault, or you could end up being charged if you've done something stupid like taken the batteries out of your remote. Customer service ebsite: www.sky.com. Phone: 08705 800 800 for Sky+ support or 8702 43 5000 for other technical enquiries.
Telewest TVDrive: most people who have a Telewest/NTL product also have the telephone as part of the deal. If so, just dial 150 from your phone and follow the instructions to find the service helpdesk that you need. If you don't have the phone, try the FAQ section first or phone 0845 142 0000.
If you picked up a Humax PVR, try out their website first: www.humaxdigital.com/uk or phone 0208 744 5510. You can also email them on: sales-info@humax-digital.co.uk
If you received a Topfield PVR, try their website: www.topfield.co.uk/ or visit their forum, which has a small community of people ready to help out with any problems.
Most importantly, don't lose the plot if you're starting to get frustrated by a problem you can't resolve. I usually find that obsessing over it is often the best way to lose the affections of your closest family members -- while a simple process of taking a break and then methodically working your way through the issue usually brings about the best results.
If you're really, really stuck - just email us using the contact link here on the site (or comment on this entry) and we'll do our very best to help out or point you in the right direction.
Whatever you do, enjoy your holiday period and your PVR gift.
